PRIVACY POLICY

1. Introduction

PRIME PACKERS ™ ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, including our website www.prime-packers.com.

 
2. Information We Collect

We may collect the following types of information:

Personal Information: Includes your name, address, email address, phone number, and other details you provide when requesting a quote, booking our services, or contacting us.
Payment Information: To process payments, we collect necessary payment details. These are processed securely by our payment partners and are not stored on our servers.
Usage Information: Data about your interactions with our website, such as IP addresses, browser types, device identifiers, and browsing behaviors.
Cookies and Similar Technologies: We use cookies to enhance your browsing experience. You may manage your cookie preferences through your browser settings.
Children’s Information: We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

3. How We Use Your Information

We use the information collected to:

Provide and manage our moving and related services.
Process transactions and send related details, including confirmations, invoices, and receipts.
Improve, personalize, and expand our services.
Communicate with you regarding customer service, updates, and promotions (with consent).
Analyze how you use our services to develop new features and improve operations.
Detect and prevent fraud, security issues, or illegal activity.
Comply with legal obligations and enforce agreements.

4. SMS Text Messaging & TCPA

Compliance
PRIME PACKERS ™ complies with all applicable Federal Communications Commission (FCC) regulations and the Telephone Consumer Protection Act (TCPA) regarding SMS communication.

Transactional Texts: By providing your phone number, you agree to receive service-related text messages necessary to complete your request (e.g., quotes, confirmations, scheduling, and service updates).
Marketing Texts: You will only receive marketing or promotional text messages if you explicitly opt in by checking the consent box on our forms.
Opt-Out: You may withdraw your consent at any time by replying "STOP" to any SMS we send. Standard message and data rates may apply.
No Condition of Purchase: Consent to receive marketing texts is not required to use our services.

5. Sharing Your Information

We do not sell or rent your personal information. We only share it:

With your consent.
With trusted service providers and contractors (e.g., payment processors, IT support) who perform services on our behalf under confidentiality agreements.
To comply with laws, regulations, or legal requests.
To protect the rights, property, and safety of our company, customers, or others.

6. Data Security

We implement appropriate security measures, including encryption, firewalls, and secure server hosting, to protect your personal information. While we strive to safeguard your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

Access & Correction: You may request access to or correction of your information.
Deletion: You may request deletion of your data, subject to legal and contractual requirements.
California Residents (CCPA/CPRA): You may request disclosure of the categories of personal information we collect and request deletion of your data.
European Union Residents (GDPR): You may have additional rights, including data portability and lodging a complaint with your local supervisory authority.
To exercise your rights, contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Phone: 269-259-8804
Email: [email protected]
Mailing Address: 311 West Mars St, Berrien Springs, MI 49103

Please include “Privacy Request” in the subject line of emails for faster processing.